FAQ

Here you'll find answers to most of your questions if not just get in touch with us and we'll be happy to help you.

About the itinerary and accessibility:

How physically demanding is the tour?

The answer to this question may be somewhat subjective, as it depends on what you are willing to do. If you're visiting a castle and going up and down the stairs, it can be a bit tiring. But if you're just walking around and taking pictures, it's nothing too strenuous. Overall, it is designed to be a balanced full-day experience between visits and excellent meals. We believe that at the end of the day you'll probably be a bit tired and in need of recharging your batteries for the following day. That's why we included a break mid-journey for absolute relaxation and recovery in a thermal water spa.

Is there enough free time to rest or explore at my own pace?

We believe we have allocated enough time to visit places of interest with enough detainment time to rest and explore at your own pace.

What type of transportation is used during the tour?

We use a modern air-conditioned vehicle with a professional driver during the whole trip. The vehicle is a Mercedes Vito Tourer with capacity for up to 9 passengers. Since our groups are usually either 8 or 16 people we use this vehicle to ensure everyone has a comfortable and safe journey.

Transportation
Are frequent breaks included during transfers and visits?

Distances in Portugal are usually not as extreme as in the US or other countries. We do not have long drives between destinations. We do however include frequent breaks to ensure everyone has a chance to stretch their legs, use the restroom when available or just appreciate the landscape and take some beautiful shots.

Which cities and attractions are visited exactly?

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.

How fast is the pace of the tour?

The tour is ambitious but we do not rush you. We believe that the best way to experience a destination is to take your time and enjoy the journey. We include some time to do some shopping, for a photoshoot and for a very retempering Spa session. Nevertheless in the end you'll be amazed how time flew by and you're ready to go home and start thinking about your next adventure.

Can small-group tours be customized?

Yes. We can do that. We will work with you and your group to customize what you want to see and do. We can also change the itinerary to make it easier or more difficult depending on your fitness level and interests.

About accommodation and meals:

What type of hotels are used?

We were very demanding when choosing the hotels. We only use hotels that are 4 or 5 stars and have a good reputation for service and comfort. We also make sure they are located in the best areas of the cities we visit or that they bring something unique to the table (or the bed in this case).

Are food options offered for special diets?

We were as demanding in choosing restaurants as we were in selecting hotels. We only use restaurants that we have personally vetted and that have an excellent reputation for service and amazing food. We also made sure they offer options for more restrictive diets. When you fill out our forms, please let us know about your specific dietary restrictions so we can get in touch with them and accommodate your needs.

How many meals are included in the tour price?

All meals are included. Breakfast in the hotel, lunch and dinner in a restaurant. We will also provide a light meal and snacks during our wine tasting event.

Is bottled water included during meals and transfers?

Yes, bottled water is included during meals and transfers. We like to know opur clients are very well hidrated and ready to explore every corner of a castle or monastery.

How are tips handled for hotel/restaurant guides and staff?

Tips are not required but they are welcomed by people who serve you. You'll find that people who are involved in serving you are very humble and genuine and their behavior isn't influenced by the tips they receive, in other words, they have a mission and they are proud to fulfill it. However if you find someone was positive enough to make your day, you are welcome to show your appreciation by tipping them.

On health and safety:

Is any type of travel medical insurance required?

Your trip includes a travel insurance that covers medical emergencies, lost luggage and trip cancellation. You can either choose to buy your own or we can provide you with a quote for a more comprehensive plan.

What happens in case of medical emergency during the tour?

In case of a medical emergency we will act according to the instructions of the local authorities and the local hospital. We will also do our best to contact your family or friends to inform them of the situation.

Is there a first aid kit available?

Yes. A first aid kit is part of our vehicle and we will do our best to help you in case of need or of an emergency.

Is information provided about local hospitals and pharmacies?

Information of hospitals and pharmacies will be available daily on your companion app. Your tour guide will also be available at all times to help with any questions or concerns.

How is the security of valuables handled during the tour?

Portugal is one of the safest countries in the world. We have a very low crime rate and we do not have any issues with terrorism. We do however recommend that you do not bring any valuables with you on the tour but instead leave them in the hotel safe. We will do our best to ensure your safety and security but you will not feel any danger or threat level when you are visiting the country

How safe is the destination for tourists?

As stated above, Portugal is one of the safest countries in the world. We have a very low crime rate and we do not have any issues with terrorism. We will nevertheless,do our best to ensure your safety and security but you will not feel any danger or threat level when you visit the country

What protocol do you follow in case someone in the group gets sick with COVID-19?

If someone tests positive for COVID-19, we require them to isolate in their hotel room and not travel with the group. They must wear a mask and follow all local health guidelines. While we cannot refund the unused portion of the tour under these circumstances, the cost would likely be covered by the included trip insurance.

About the staff and guides:

Do the tour guides speak Spanish?

Yes, our guides speak Spanish, English, French and Portuguese.

What is the experience and training of the guides?

The guides are native people who know the country and the language like the back of their hand. They are also trained to be able to handle any situation that may arise and they are very motivated to make your trip as enjoyable as possible, after all our motto is: Creating memories that last a lifetime.

Is there a tour escort available 24 hours a day?

Yes, although he will take a nap sometime. We are available 24 hours a day to help you with any questions or concerns and we'll go above and beyond to make sure you have the very best experience.

How big is the tour group?

Our groups typically consist of 8 people (though they can expand to 16 depending on demand). This allows us to provide the personalized attention you deserve and ensure an intimate experience. We quickly become like a small family, and we'll do everything in our power to ensure you have the best time of your life, create lasting memories, and want to return for our other itineraries.

What kind of support is offered to tourists during the tour?

We are thinking about our client's needs even before they board the plane. We previously vetted all the places you'll be visiting and we'll be there to help you with anything you need. We supply a communication package that includes a SIM card for your phone in Europe with enough data, a companion app, and a 24/7 support line. Even though we are a small company, we are always there to help you with anything you need.

About the price and reservations:

What is included and what is not included in the tour price?

Below you'll find what is included on this tour. If you have any questions, please don't hesitate to contact us.

Included

  • Refundable roundtrip plane tickets (Conditions apply check here)
  • Transportation from and to the airport
  • Communications package (SIM card with enough data for your stay)
  • An app with the whole trip content and more for your convenience
  • Daily Transportation from the hotel to the tour destinations and back
  • Hotels and hotel breakfast
  • Lunches and Dinners at selected amazing restaurants
  • All tickets for all the attractions/monuments/places
  • Tickets to the river Cruise in Lisbon
  • Free water bottles every day
  • Wine and cheese tasting day - no limit on wine glasses  😄
  • Trip Insurance - Regular package (Check here for options)
  • Knowledgeable tour-guide
  • Day Spa on Natural Thermal Waters facility
  • Photoshoot so you can frame this memories forever
  • All gratuities
  • Concierge services (See what's included here)

Not Included

  • Personal expenses although we can help you ship things to your address even after you're on your way back home
  • Alcoholic beverages outside of the standard packages presented or during the evening alternative events
  • Hotel incidentals (mini-bar, internet, etc.)
  • Tips that you feel you should award
  • Anything not mentioned in the "Included" section

Wine Tasting

What are the payment options and cancellation policies?

Paymenst are done through PayPal for convenience. We accept all major credit cards through PayPal. We may also accept ACH payments for larger groups or other ways of payment as long as there is a mutual agreement beforehand.
For more information on our cancellation policies, please refer to our Terms and Conditions.

Do you offer discounts for groups or seniors?

Our tours are designed for groups of 8-16 people. We may offer discounts for groups of 16 or more people. Please contact us for more information.

How far in advance is it recommended to book the tour?

As you probably found our already, our tours are very personalized, not massified, therefore we only travel with very small groups and these trips fill out quickly. We recommend booking as soon as possible to secure your spot(s). If you consult the booking page you can see the upcoming trips and how many spots are available for each one. If you're interested in a specific date and it's already sold out, please let us know and we'll add you to the waitlist and notify you if a spot becomes available.

What type of documentation is required to travel?

The only document you need to enter most european countries is a valid passport with at least 3 months of validity. For more information regarding documentation required for your destination and other relevant information regarding your destination please visit the government site for travel advisories here.

Is air transportation to and from the United States included?

Yes, air transportation to and from the United States is included. We will provide you with detailed flight information and booking instructions once you have booked your tour. Flights to and from Lisbon start and end in Miami, Florida. If you're in a different state or farther away, we can help you arrange transportation to and from the Miami airport.

What is the company's policy regarding lost luggage?

We include in the cost of your trip a basic insurance policy that addresses lost luggage. However, we recommend that you check coverages and eventually purchase a more comprehensive travel insurance policy to protect yourself against unexpected events.

What kind of currencies are accepted during the tour?

Prices are all included in the tour price , therefore, you don't need to exchange any currency, nevertheless, if you want to tip somebody or buy some things in Portugal you will have to use Euros. In Portugal therte is a huge network of ATM machines which provide credit or debit cash withdrawals with a very low fee. In most stores you will be able to buy things using your regular credit card. Be sure to warn your bank you're going to travel though so you don't find tooo late that your credit card is locked and unusable.
When gearing up for an international trip, one of the most important things to sort out ahead of time is currency exchange. While credit and debit cards are widely used these days, you're going to need cash for the odd expense, whether that's to buy an ice cream or to give someone a tip. Figuring out currency exchange is a part of travel that can seem daunting at first, but you only need to keep in mind a few things to simplify the process. Questions like “where to get Euros while traveling?” are part of preparing for a trip to Europe but, as sytated abobe you will be able to withraw money practically anywhere<./p>